Practice for Telephone English 1

Practice for telephone English 1
provided by http://www.audioenglish.net/english-learning/telephone_getting_through.htm

Greeting
· Good morning/afternoon/evening, York Enterprises, Elizabeth Jones speaking.
· Who's calling, please?

Introducing yourself
· This is Paul Smith speaking.
Hello, this is Paul Smith from York Enterprises.

asking for someone
· Could I speak to John Martin, please?
· I'd like to speak to John Martin, please.
· Could you put me through to John Martin, please?
· Could I speak to someone who …

Explaining
· I'm afraid Mr. Martin isn't in at the moment.
· I'm sorry, but he's in a meeting at the moment.
· I'm afraid he's on another line at the moment.

Putting someone on hold
· Just a moment, please.
· Could you hold the line, please?
· Hold the line, please.

Problems
· I'm sorry, I don't understand. Could you repeat that, please?
· I'm sorry, I can't hear you very well. Could you speak up a little, please?
· I'm afraid you've got the wrong number.
· I've tried to get through several times but it's always engaged.
· Could you spell that, please?

Putting someone through
· One moment, please. I'll see if Mr. Jones is available.
· I'll put you through.
· I'll connect you.
· I'm connecting you now.

Taking a message
· Can I take a message?
· Would you like to leave a message?
· Can I give him/her a message?
· I'll tell Mr. Jones that you called
· I'll ask him/her to call you as soon as possible.